Refund Policy

Effective Date: 01-07-2025
Company: Munch Cloud Culinary Concepts

At Munch Cloud Express, we strive to deliver high-quality food and excellent service with every order. However, if you are not satisfied with your experience, we are here to help.

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1. Eligibility for Refunds

Refunds may be issued under the following conditions:
   •   You received the wrong item(s)
   •   Your order was not delivered
   •   The food was significantly damaged or spoiled upon arrival
   •   The restaurant failed to prepare your order due to a system error or kitchen issue

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2. Non-Refundable Situations

Refunds will not be provided for:
   •   Change of mind after placing an order
   •   Delays caused by weather, traffic, or user-entered wrong addresses
   •   Orders partially consumed
   •   Customization issues not clearly mentioned during ordering

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3. How to Request a Refund

To request a refund, please contact our support team within 30 minutes of order delivery or expected delivery time:
• 📧 support@munchcloudqatar.com
• 📞 +974 5179 0002

Please include:
   •   Order ID
   •   Reason for the refund
   •   Photos, if applicable

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4. Refund Method & Timeline

Approved refunds will be:
• Returned to your original payment method (card or wallet)
• Processed within 3–7 business days depending on your bank or provider

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5. Cancellation Policy

Orders can be canceled only if the kitchen has not yet started preparing your food. Once preparation begins, cancellations may not be eligible for full refunds.

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6. Dispute Resolution

In case of any dispute regarding a refund, our team will investigate the issue and respond within 48 hours. We reserve the right to approve or deny refund requests based on our assessment.

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7. Policy Updates

We may revise this policy periodically. All changes will be posted on the app and will take effect immediately unless stated otherwise.

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For refund-related queries, contact:
📧 support@munchcloudqatar.com
📞 +974 5179 0002